ASTD’s most recent T&D (August) has a most insightful article featuring how CEOs view measurements of learning. Altogether 96 executives were surveyed and some interesting (some dismaying) results were obtained.
Firstly on a scale of 1 to 4 (4 being very satisfied) for their satisfaction of current measurement of learning, the average score was 2.5 indicating some dissatisfaction.
Secondly, CLO (Chief Learning Officer or basically head of learning and development) is on average 3.2 levels below the CEO. A score of 1 indicates that the CLO is a direct report. So what this means is that there are at least 2 other persons the CLO has to cross to get to the CEO. This is amazingly pathetic.
Thirdly, what i find most practical and useful is their ranking of the measurements according to what is important to them. No surprise that measurement of Impact and ROI came up tops and it seems that we can finally throw away the “happy sheet”!